List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Establish relationship with current and potential employer clients | 1.1 Initiate or receive employer contact and establish relationship for ongoing liaison 1.2 Discuss employer system and service needs with client 1.3 Record employer details into organisational database 1.4 Make arrangements for follow up service according to organisational procedures |
2. Make analysis of employer needs | 2.1 Review employer information technology systems and check for compatibility 2.2 Review employer human resource and superannuation payment systems 2.3 Identify employee information needs 2.4 Identify and note special requirements of employer needs |
3. Propose most suitable fund and system for employer clients | 3.1 Examine fund and system options to identify best options for employer 3.2 Develop and present proposal to employer 3.3 Follow organisational procedures for ensuring compliance in employer systems 3.4 Discuss and negotiate proposal with employer and make amendments as necessary 3.5 Establish ongoing liaison to respond to employer questions and difficulties 3.6 Prepare and implement successful proposals according to organisational procedures |
4. Set up new employer accounts | 4.1 Obtain all required information from employer to set up new accounts 4.2 Set up employer accounts and check for accuracy 4.3 Establish employer communication channels 4.4 Distribute confirmation of new accounts according to organisational procedures |
5. Provide ongoing liaison and management of accounts | 5.1 Maintain employer documentation according to organisational requirements 5.2 Provide employer with ongoing communications regarding progress and implementation of superannuation account 5.3 Provide employer with ongoing contact to respond to enquiries and difficulties 5.4 Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures 5.5 Manage all transactions of employer account and accurately maintain according to organisational procedures |
Evidence of the ability to:
determine and analyse employer system needs
review employer technology systems to ensure compatibility
present most suitable fund or system for clients
set up new employer accounts, and provide ongoing liaison and management of client accounts
assess and analyse employer needs to identify the best fund or system to meet employer needs
develop and present proposals and establish accounts.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
describe key features, compliance and reporting requirements of:
superannuation industry legislation
taxation legislation
other relevant legislation
discuss compliance responsibilities for fund administrators
compare and contrast features and benefits of a range of fund options and services
identify compatibility issues of information technology systems with superannuation software
outline the key procedures for processing superannuation contributions
describe the key features of information technology, human resource and management requirements for superannuation systems
outline organisational communication and documentation procedures.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the superannuation field of work and include access to:
common office equipment, technology, software and consumables
organisational financial records
organisational policy and procedures.
Assessors must satisfy NVR/AQTF assessor requirements.